vipph4 Privacy Policy

This Privacy Policy ("Policy") describes how vipph4 ("vipph4," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the vipph4 online casino and sports betting platform available at vipph4.cam (the "Platform").

vipph4 is committed to respecting and protecting the privacy of all Filipino players and other individuals whose personal data we process. This Policy is designed to comply with the Data Privacy Act of 2012 of the Republic of the Philippines (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission of the Philippines.

By registering an account with vipph4, using the Platform, or otherwise providing us with your personal data, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read in conjunction with the vipph4 Terms and Conditions.

For the purposes of applicable Philippine data protection laws, vipph4 acts as the personal information controller in respect of the personal data collected through the Platform. As the personal information controller, vipph4 determines the purposes and means of processing the personal data described in this Policy.

All data processing activities conducted by vipph4 are carried out in accordance with the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission. vipph4 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with data protection obligations. Inquiries directed to the DPO may be submitted via the contact information in Section 15 of this Policy.

vipph4 collects personal data that is necessary for the purposes described in this Policy. The categories of personal data we may collect include:

3.1 Account Registration Data

When you register a vipph4 account, we collect your full legal name, date of birth, residential address, email address, and Philippine mobile number. This information is required to create and maintain your account.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR-applicable regulations and anti-money laundering requirements, vipph4 may collect copies of government-issued identification documents (e.g., Philippine Passport, UMID, Driver's License), proof of address documents, and payment method verification documents. This data is processed solely for the purpose of verifying your identity and the lawfulness of your account activity.

3.3 Financial Transaction Data

We collect records of all deposits and withdrawals, including the payment method used (GCash, PayMaya, BPI, BDO, Metrobank, 7-Eleven CLiQQ), transaction amounts in Philippine Peso (₱), timestamps, and transaction reference numbers.

3.4 Gaming Activity Data

vipph4 records your gaming history, including games played, bet amounts, outcomes, session durations, and bonus usage. This data is used to provide the gaming service, resolve disputes, detect fraud, and comply with regulatory reporting obligations.

3.5 Technical & Device Data

When you access the Platform, we automatically collect technical data including your IP address, browser type and version, device type and operating system, unique device identifiers, and referral URLs. We also record session start and end times and pages visited.

3.6 Communications Data

We retain records of your communications with the vipph4 support team, including live chat transcripts, emails, and Messenger or Viber message logs, for quality assurance and dispute resolution purposes.

3.7 Responsible Gaming Data

If you use vipph4's responsible gaming tools — such as deposit limits, session time limits, cooling-off periods, or self-exclusion — we retain records of your preferences and any self-exclusion periods to ensure those settings are honoured and to prevent their circumvention.

vipph4 collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or use any feature of the Platform;
• Automatically — through cookies, web beacons, and similar tracking technologies when you access or use the Platform (see Section 10 for details);
• From payment processors — when you make a deposit or withdrawal, your payment service provider (e.g., GCash, PayMaya, your bank) may share transaction confirmation data with vipph4; and
• From third-party verification services — when we use third-party KYC providers to verify your identity documents and confirm your eligibility to use the Platform.

vipph4 uses your personal data for the following specific purposes:

Under the Data Privacy Act of 2012 and its Implementing Rules, vipph4 processes your personal data on the following legal bases:

• Consent — where you have given vipph4 your explicit, informed consent to process your data for a specific purpose (e.g., receiving marketing communications). You may withdraw consent at any time by updating your account preferences or contacting our support team.
• Contractual Necessity — where processing is necessary to perform the contract between you and vipph4 (i.e., the Terms and Conditions governing your use of the Platform).
• Legal Obligation — where processing is required by applicable Philippine law, including the Anti-Money Laundering Act, PAGCOR regulations, the Data Privacy Act itself, and other applicable regulatory frameworks.
• Legitimate Interests — where processing is necessary for purposes that vipph4 considers to be legitimate interests that are not overridden by your rights and interests, such as fraud prevention and platform security.

In all cases, vipph4 applies the principle of proportionality — we process only the data that is adequate, relevant, and limited to what is necessary for the stated purpose.

vipph4 does not sell your personal data to third parties. We may share your personal data only in the following circumstances and only to the extent necessary:

7.1 Payment Processors

Your financial data is shared with payment service providers (GCash, PayMaya, BPI, BDO, Metrobank, 7-Eleven) to the extent necessary to process deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they independently collect.

7.2 KYC and Fraud Prevention Services

vipph4 may share your identity document data and transaction information with third-party KYC verification and fraud prevention service providers. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security safeguards.

7.3 Regulatory Authorities

vipph4 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other government authorities when required by applicable law, regulation, court order, or legal process.

7.4 Game and Technology Providers

Aggregated or pseudonymised technical data may be shared with game providers and technology partners to ensure platform functionality, resolve technical issues, and provide certified gaming services. Personal data shared with these providers is governed by contractual data processing agreements.

vipph4 retains your personal data for as long as it is necessary for the purposes described in this Policy and for as long as required by applicable Philippine law. The following general retention periods apply:

• Account Data and Gaming Records: Retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations and PAGCOR record-keeping requirements.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following the termination of the business relationship, or longer if required by applicable law or ongoing regulatory investigation.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with applicable financial and tax record-keeping laws.
• Customer Support Communications: Retained for a period of three (3) years from the date of the last communication, for dispute resolution and quality assurance purposes.
• Marketing Preferences: Retained until you withdraw your consent or until the data is no longer necessary for the marketing purpose.
• Responsible Gaming Records: Self-exclusion records are retained for the duration of the exclusion period plus five (5) years thereafter to prevent the circumvention of exclusion arrangements.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with vipph4's internal data disposal procedures.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by vipph4. To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 15.

vipph4 will not charge a fee for exercising your data subject rights in ordinary circumstances. We may charge a reasonable fee if your request is manifestly unfounded or excessive.

The vipph4 Platform uses cookies, web beacons, and similar tracking technologies to enhance your experience, maintain your session, and analyse Platform usage.

Types of Cookies Used by vipph4

• Essential Cookies: Required for the Platform to function, including session authentication cookies that keep you logged in during your vipph4 session. These cannot be disabled without affecting core Platform functionality.
• Performance Cookies: Used to collect anonymous information about how players use the vipph4 Platform, including pages visited and error messages received. This data helps us improve the Platform experience for all Filipino players.
• Functional Cookies: Used to remember your account preferences, such as your preferred language setting (English or Tagalog) and responsible gaming limits.
• Analytics Cookies: Used to understand aggregate usage patterns across the Platform, enabling vipph4 to make data-driven improvements to the user experience.

You may control cookie settings through your browser settings. Disabling certain cookies may affect the functionality of the vipph4 Platform. vipph4 does not use third-party advertising cookies or share your browsing behaviour with advertising networks.

vipph4 implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the vipph4 Platform;
• Encryption of personal data and financial records stored on vipph4 servers;
• Role-based access controls limiting employee access to personal data strictly to those whose job function requires it;
• Multi-factor authentication for administrative system access;
• Regular penetration testing and independent security audits;
• 24/7 security monitoring and intrusion detection systems; and
• Employee data protection training and confidentiality agreements.

The vipph4 Platform is strictly restricted to individuals who are 21 years of age or older. vipph4 does not knowingly collect personal data from individuals under the age of 21.

If vipph4 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete all associated personal data, and refund any Real Money Funds to the source payment method subject to applicable anti-money laundering verification requirements.

If you are a parent or guardian and believe that a minor has registered a vipph4 account, please contact us immediately at [email protected] so that we can take prompt corrective action.

In the course of operating the vipph4 Platform and providing services to Filipino players, your personal data may be processed by, or transferred to, service providers and partners located in jurisdictions outside the Philippines. These may include cloud infrastructure providers, KYC verification services, and game technology providers.

vipph4 ensures that any cross-border transfer of personal data is conducted in compliance with the Data Privacy Act of 2012 and the guidelines of the National Privacy Commission. Specifically, vipph4 takes the following measures to protect data transferred internationally:

• Executing data processing agreements and standard contractual clauses with all third-party processors that receive personal data;
• Assessing the adequacy of data protection in the recipient jurisdiction prior to any transfer; and
• Implementing supplementary technical measures (such as encryption) where necessary to address any gaps in the protection afforded by the recipient jurisdiction's laws.

vipph4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The "Last Updated" date at the top of this Policy will be revised accordingly.

In the event of a material change to this Policy — one that significantly affects how we collect, use, or share your personal data — vipph4 will notify registered players via the email address associated with their account at least fourteen (14) days prior to the change taking effect, or through a prominent notice on the Platform.

Your continued use of the vipph4 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage all Filipino players to review this Policy periodically so that they remain informed about how vipph4 protects their data.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the manner in which vipph4 processes your personal data, please contact us through any of the following channels:

• Data Protection Officer: Contact via the vipph4 support team and request to be directed to the DPO;
• Email: [email protected] (please include "Privacy Inquiry" in the subject line);
• Live Chat: Available in-platform 24 hours a day, 7 days a week in English and Tagalog; and
• Messenger & Viber: Available through the vipph4 official channels.

vipph4 will acknowledge receipt of your inquiry within five (5) business days and will endeavour to provide a substantive response within thirty (30) days. Where a request is complex or involves a high volume of data, we may extend the response period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.